Please read this information to learn more about how our pre-orders work.  

What is a pre-order?
A pre-order is an order you can place for a listed item before it is in stock and available for delivery.

Why should I pre-order at Spyder Vapes Inc.?
By placing a pre-order with Spyder Vapes Inc. you will receive the highest priority order fulfillment. We fill pre-orders based on the order they are received. Pre-orders are also processed prior to any in stock order received. Therefore, pre-ordering helps ensure that you will receive the most sought after new products. If you pre-order, you will be among the first of our customers to receive the item. Oftentimes, with popular items, a purchasing frenzy ensues when it is released, making it difficult to get the item before it is sold out.

Is the item guaranteed to arrive on the estimated availability date?
No, when an item opens for pre-order, we don’t always have the full details on availability from our suppliers. It is important to recognize that ALL pre-orders are offered with ESTIMATED or approximate delivery dates. It is possible that pre-order items are delivered later than expected. Pre-orders are explicitly made without a guarantee that the item will arrive at a certain time. For more up-to-date information, contact us directly at info@spydervapes.com.

What are the chances that my pre-order will not be filled?
Remote. The only instances where a pre-order will not be filled are if the manufacturer cancels or modifies a case assortment, postal interruptions or simply late ships our order from our suppliers. In the event of short shipments or postal interruptions, we will prioritize filling pre-orders based on the order they were received. We will then cancel all other outstanding pre-orders and issue full refunds for those orders. We will not offer any compensation to customers for pre-orders that we are unable to fill based on our supplier short-shipping an order.

Can I cancel or modify a pre-order?
Yes you can. If at any time prior to your items leaving our facility for shipment you can cancel or change your order simply contact us immediately at info@spydervapes.com.

What if I order multiple items, can I combine in stock and pre-order items?
Yes of course you can combine in stock and pre-order items. We will hold your order until all items are available and in stock and ship all items in a single package. Note, if you wish for your in stock items to ship immediately then place a separate order for in stock items only or contact us prior to placing your order at info@spydervapes.com.

What happens if I place a pre-order for multiple items that are scheduled to arrive at different dates?
We will ship your order once all items have arrived and are available. The shipping amount you are charged during the check out process is based on a single package. If you wish for your items to ship as they become available then you must place separate orders or contact us prior to placing your order at info@spydervapes.com.

How long will it take to ship out my pre-order once an item is received?
We begin filling pre-orders the day we receive our inventory. We process and ship orders 5 days a week so in most instances you can expect to receive your shipping notification in 24 business hours.

Do you make a commitment that you will be the first location/store to have this product?
No. We would not make any promise we could not keep. Pre-ordered items are items that we expect to receive in a timely fashion. Pre-orders are explicitly made without a guarantee that the item will arrive at a certain time as internal and external factors may change, delay or alter items that are listed as pre-order.

 

Still need help? Email us at info@spydervapes.com with the details of your order.