If you have any questions regarding a product’s performance/function, or if you believe a product may be defective, please contact our customer support team via email at firstname.lastname@example.org as the product you purchased may require maintenance or minor adjustments.
30-Day Warranty, DOA, Defects and Wrong Items
Please contact our customer service team by email at email@example.com with a description of the problem along with your order number (found on your receipt) within 7 days of the reported postmark of your shipment or on your in-store receipt your item.
Replacement items are only shipped after the defective item is returned to us. DOA (dead-on-arrival) and wrong items must be reported to us within 48 hours from the delivery time.
eJuice, eLiquid, batteries, “Wire”, and “Wick” are sold “As-Is” and cannot be returned, exchanged or replaced. All sales of these items are considered final.
Customer assumes all costs in shipping/returning items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non refundable.
All Products (unless stated otherwise) carry a 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Mechanical or regulated MODs, APV, Rebuildable, Subtanks, RDAs
Please note that Mechanical or regulated MODs, APV, Rebuildable, Subtanks, RDAs are for experienced users ONLY and are not covered under our 14-day warranty.
Spyder Vapes Inc. accepts no responsibility for any personal injury, boldly harm, illness or potential damage caused by the incorrect assembling or use of Mechanical or regulated MODs, APV, Rebuildable, Subtanks, RDAs or any other item that falls within the categories listed above.
Spyder Vapes Inc. accepts no responsibility for use as the result of improper construction, use or application of any Mechanical or regulated MODs, APV, Rebuildable, Subtanks, RDAs products.
Incorrect building or use of Mechanical or regulated MODs, APV, Rebuildable, Subtanks, RDAs devices can cause damage to your equipment and as such Spyder Vapes Inc. accepts no responsibility for the damage caused as this damage is the result of improper construction.
The 14-Day warranty begins on the day the product is delivered and not on the day it was put to use. Please inspect your item upon delivery. Scratches and discoloration are considered normal wear and tear and is not covered by warranty.
Items that are final sale and sold “As Is”: Cartridges, cartomizers, e-Liquid, eJuice and clearance items.
Order Cancellation Policy
Please submit any cancellation via email to firstname.lastname@example.org. Once the order has been shipped, we will not be able to cancel your order.
We do not guarantee that every part, product or accessory is compatible with those of other manufacturers or suppliers.